You aren’t listening to me! An accusation that we’ve no doubt heard when our attention is somewhere other than on the person in front of us. Guilty as charged. And yes, no matter how great your reputation of being a good listener, we all do it sometimes. Especially when the stakes are high and conflict is in the air.

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On flip side – you’ve probably been a recipient of less than stellar listening a time or two. Perhaps when someone has been more invested in a text, the latest episode of what’s popular on Netflix or just in disagreement with what you were saying. So what goes around comes around.